Contact Us

At Daniel Kasparek, we value every conversation with our customers—whether you have a question about a toy, need help with an order, want to share feedback, or explore partnership opportunities. We’re here to support you with clear, timely, and friendly assistance. Below are all the ways you can reach us, plus details on our response times and how to get the most out of your inquiry.

1. Email: Our Primary Channel for Detailed Inquiries

For most questions—including order updates, product details, returns, or general feedback—email is our most efficient way to assist you. Our team reviews messages daily and provides personalized, thorough responses.

Use this email for:

Use this email for:

Response Time: We aim to reply to all emails within 24 business hours (Monday–Friday, 9:00 AM – 5:00 PM CET). Emails sent on weekends or German public holidays (e.g., Christmas, New Year’s Day, Easter Monday) will be addressed on the next business day.

Pro Tip: To help us assist you faster, include your order number (if applicable) and a clear subject line (e.g., “Order #12345 – Missing Tracking Number” or “Question About Wooden Building Blocks for Toddlers”).

2. Phone: For Urgent or Quick Questions

If you need immediate help (e.g., a last-minute gift inquiry, an urgent address change for a pending order), feel free to call our team. We offer phone support during core business hours to ensure you speak with a knowledgeable representative.

Note: We do not offer phone support on weekends or public holidays. If you call outside these hours, leave a voicemail with your name, email, and a brief message—we’ll return your call within 24 business hours.

3. In-Person Visits: By Appointment Only

Our physical location in Marl is a hub for toy testing, community events, and local customer meetings—but we do not operate a walk-in store. If you’d like to visit (e.g., to view our toy collection in person, discuss a local partnership, or pick up a pre-arranged order), please schedule an appointment first.

We’ll confirm your appointment within 1 business day and share any additional details (e.g., parking information nearby).

4. Website: Self-Service Resources & Quick Help

Before reaching out, check our website—qgnixd.com—for answers to common questions. We’ve curated helpful resources to save you time:

5. Social Media: Connect & Stay Updated

While we don’t handle customer service inquiries directly via social media, following us is a great way to stay in the loop about new releases, community events (e.g., playdays in Marl), and special offers. We also love seeing photos of kids playing with Daniel Kasparek toys!

Tag us in your posts or send a direct message to say hello—we often share customer photos (with permission) to celebrate our community.

6. Mailing Address: For Physical Correspondence

For formal documentation (e.g., returns, legal inquiries, or bulk order contracts), you can send mail to our Marl address:

Daniel Kasparek

Attn: [Department – e.g., Customer Service or Partnerships]

Bergstraße 159

45770 Marl

Germany

Please note that physical mail takes longer to process than email—allow 3–5 business days for us to receive and review your correspondence.

What to Expect After You Reach Out

No matter how you contact us, we’re committed to treating your inquiry with care. Here’s what you can anticipate:

Thank you for taking the time to connect with Daniel Kasparek. We’re proud to serve families across Europe and the local Marl community, and your input helps us improve our toys and service every day.