Guangzhou Liping Han Trade Co., Ltd. (“we”, “us”, or “our”) operates the website https://qgnixd.com/ (the “Website”) and provides toy trading services (collectively, the “Services”). We are committed to protecting the privacy and security of your personal information, especially when dealing with information related to children who use our products. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access our Website or use our Services. It also outlines your rights regarding your personal information and how you can exercise them.

By accessing our Website or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy, including our collection and use of information as described herein. If you do not agree with this Privacy Policy, please do not use our Website or Services.

1. Scope of Application

This Privacy Policy applies to all personal information collected by us through our Website, including information provided when you browse products, place orders, register an account, subscribe to our newsletters, or contact our customer service. It also covers information related to the use of our toy products, particularly connected or smart toys that may collect user data.

This Policy does not apply to the privacy practices of third-party websites, services, or applications that may be linked to our Website or integrated with our Services. We are not responsible for the privacy policies or practices of such third parties, and we encourage you to review their privacy policies before providing any information to them.

2. Information We Collect

We adhere to the principle of “minimum necessity” in collecting personal information, meaning we only collect information that is necessary to provide and improve our Services, fulfill orders, and comply with legal obligations. The types of information we may collect include:

2.1 Personal Identification Information

When you register an account, place an order, or contact us, we may collect personal identification information such as your full name, email address, phone number, shipping address, billing address, and payment information (e.g., credit card details, which are processed by third-party payment processors and not stored by us).

2.2 Information Related to Children

Since our products are primarily designed for children, we may indirectly collect information related to children (such as age, preferences, or usage data of toys) through parents or legal guardians. In compliance with regulations such as the EU General Data Protection Regulation (GDPR) and the U.S. Children’s Online Privacy Protection Act (COPPA), we require explicit consent from parents or legal guardians before collecting any personal information of children under the age of 16 (or 13 for U.S. residents). We will not collect unnecessary personal information from children, and all such information will be used solely for the purpose of enhancing the safety and usability of our toys.

2.3 Usage and Technical Information

When you access our Website, we may automatically collect usage and technical information through cookies, web beacons, and other tracking technologies. This information may include:

  • Your device information (e.g., device type, operating system, browser type, unique device identifiers);
  • Your browsing information (e.g., pages visited, products viewed, search queries, time spent on the Website, referral source);
  • Network information (e.g., IP address, network provider, location data derived from IP address, which is only used for regional service optimization and fraud prevention).

2.4 Information from Connected Toys

For connected or smart toys, we may collect limited usage data to ensure product functionality, such as toy activation status, battery level, and basic interaction data (e.g., frequency of use). We will never collect sensitive information such as voice recordings, images, or location data through connected toys without explicit parental consent, and all such data will be encrypted during transmission and storage.

3. How We Use Your Information

We use the collected personal information for the following legitimate purposes, ensuring that our use is consistent with the purposes stated at the time of collection:

  • To Fulfill Orders and Provide Services: Process your orders, arrange shipping and delivery, send order confirmations and tracking information, and handle returns and after-sales inquiries.
  • To Improve Our Website and Services: Analyze user behavior and preferences to optimize the Website’s layout, product selection, and user experience; develop new products and services that meet customer needs.
  • To Communicate with You: Respond to your inquiries, provide customer support, send important notices (e.g., changes to our Services or policies), and share relevant product information or promotions with your consent.
  • To Ensure Security and Prevent Fraud: Verify user identities, detect and prevent fraudulent transactions, protect against unauthorized access to our systems, and comply with legal and regulatory requirements.
  • To Comply with Legal Obligations: Use and disclose information as required by applicable laws, regulations, judicial proceedings, or government requests.

4. How We Disclose Your Information

We will not sell, rent, or lease your personal information to third parties for commercial purposes without your explicit consent. We may disclose your information in the following limited circumstances:

  • Service Providers: Disclose information to third-party service providers who assist us in operating our business, such as shipping companies (to deliver orders), payment processors (to process transactions), IT service providers (to maintain our Website and systems), and marketing agencies (to send promotional materials with your consent). These service providers are obligated to protect your information and may only use it to perform the services we have contracted them for.
  • Legal Requirements: Disclose information if required to do so by law, or in response to valid legal requests such as court orders, subpoenas, or government investigations.
  • Business Transfers: Disclose information in connection with a merger, acquisition, sale of assets, or other business transaction, provided that the receiving party agrees to protect your information in accordance with this Privacy Policy.
  • Protection of Rights: Disclose information to protect our legal rights, property, or safety, or the rights, property, or safety of our users or others.

5. Data Security and Storage

We take the security of your personal information seriously and implement a combination of technical and administrative measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive information during transmission (e.g., using TLS 1.2+ for Website data) and storage (e.g., encrypting personal and payment information);
  • Implementation of access control systems to limit access to personal information to authorized personnel only;
  • Regular security audits, vulnerability scans, and penetration testing to identify and address potential security risks;
  • Training for employees on data protection practices and privacy policies to ensure compliance.

We store your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. For example, transaction data will be stored for at least three years after the completion of the order to comply with tax and accounting regulations. Once the storage period expires, we will securely delete or anonymize your information to ensure it can no longer be used to identify you.

For users outside of China, please note that your information may be transferred to and stored in China, where our servers are located. We ensure that such cross-border data transfers comply with applicable laws, including by implementing standard contractual clauses or other approved transfer mechanisms as required by GDPR and other regional regulations.

6. Your Rights Regarding Personal Information

You have the following rights regarding your personal information, and we will respond to your requests in a timely manner in accordance with applicable laws:

  • Right to Access: You have the right to request access to the personal information we hold about you, including the categories of information collected, the purposes of use, and the categories of third parties with whom the information has been shared.
  • Right to Correction: If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. We will verify the request and make the necessary corrections within a reasonable time.
  • Right to Deletion: You may request the deletion of your personal information if it is no longer necessary for the stated purposes, if you withdraw your consent, or if our processing violates applicable laws. We will comply with such requests unless we are required to retain the information by law.
  • Right to Withdraw Consent: If we process your information based on your consent, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of our processing before the withdrawal.
  • Right to Limit Processing: You may request that we limit the processing of your personal information in certain circumstances, such as if you dispute the accuracy of the information or if the processing is unlawful.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit it to another data controller if the processing is based on consent or a contract.

To exercise any of these rights, please contact us at service@qgnixd.com with your request and sufficient identification to verify your identity. We will respond to your request within 30 days (or within the time limit required by applicable law) and inform you of the progress and results of the processing.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze Website traffic, and personalize our services. A cookie is a small text file that is stored on your device when you access our Website. You can control cookies through your browser settings, including the option to block or delete cookies. However, please note that disabling certain cookies may affect the functionality of our Website and prevent you from accessing certain features.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period) for the following purposes:

  • Essential cookies: Necessary for the basic functionality of the Website, such as enabling you to log in, add products to your cart, and complete transactions.
  • Analytical cookies: Used to collect information about how you use the Website, such as which pages are visited most frequently, to help us improve the Website’s performance and user experience.
  • Marketing cookies: Used to track your browsing habits and preferences to provide you with personalized advertisements and promotions.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to the Policy, we will notify you by posting the updated Policy on our Website with a new effective date, and we may also send you a notification via email (if you have provided your email address) or other appropriate channels. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

Any material changes to this Privacy Policy will apply only to information collected after the effective date of the updated Policy, unless we obtain your consent to apply the changes to previously collected information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:

Company Name: Guangzhou Liping Han Trade Co., Ltd.

Email Address: service@qgnixd.com

Address: Room 102, No. 17, Wufu Street, Licheng Subdistrict, Zengcheng District, Guangzhou, China

We will endeavor to respond to your inquiries promptly and resolve any issues to your satisfaction.