Shipping Policy

At Daniel Kasparek, we understand that timely and secure delivery of your children’s toys is key to a positive shopping experience. Whether you order online via qgnixd.com or purchase in-person at our Marl location (Bergstraße 159, 45770 Marl, Germany), we strive to get your chosen toys to you efficiently—while ensuring they arrive in perfect condition for your little ones. This Shipping Policy outlines our delivery options, timelines, fees, and procedures, specifically tailored to our European customer base and the unique needs of children’s toy shipments.

1. Shipping Eligibility & Coverage Areas

We currently offer shipping to select European countries, with a focus on reliable service and transparent delivery expectations.

A. Domestic Shipping (Germany)

Coverage: We deliver to all regions of Germany, including metropolitan areas (e.g., Berlin, Munich, Hamburg), rural areas (e.g., Bavarian countryside, Schleswig-Holstein villages), and island territories (e.g., Sylt, Rügen).

PO Boxes & Military Addresses: We ship to PO Boxes via Deutsche Post (Germany’s national postal service). For military addresses (e.g., APO/FPO addresses in Germany), additional processing time may apply—please contact our team at service@qgnixd.com before placing your order to confirm eligibility.

B. International Shipping (Selected European Countries)

Eligible Destinations: We ship to 12 European countries, including Austria, Belgium, Czech Republic, Denmark, France, Italy, Luxembourg, Netherlands, Poland, Spain, Sweden, and Switzerland. We do not currently offer shipping to non-European countries (e.g., UK, USA, Canada) or European microstates (e.g., Liechtenstein, Monaco) due to customs complexities.

Customs Restrictions: Some toys may be subject to import restrictions in certain countries (e.g., toys with small parts for children under 3 in Austria). We will notify you at checkout if an item cannot be shipped to your selected destination, and you may adjust your order accordingly.

2. Shipping Options & Delivery Timelines

We partner with trusted carriers—including Deutsche Post, DHL Paket, and Hermes—to offer flexible shipping solutions that balance speed and cost. All delivery timelines exclude weekends (Saturday, Sunday), German public holidays (e.g., Christmas Day, New Year’s Day, Unity Day on October 3), and local holidays in the destination country.

Shipping Option	Delivery Timeline	Applicable Locations	Key Details
Standard Shipping	2–4 business days	All regions in Germany	Free for orders over €60 (before taxes); flat rate of €5.99 for orders under €60
Express Shipping	1–2 business days	Germany (major cities/urban areas)	Flat rate of €12.99; order cutoff time is 2:00 PM CET for same-day processing
Economy International	5–8 business days	Selected European countries	Fees based on destination and order weight; starting at €14.99
Express International	3–5 business days	Selected European countries	Flat rate of €24.99 (excludes Switzerland, where a €3.99 customs handling fee applies)

A. Processing Time

All orders (online and in-person) are processed within 1 business day of placement—with the exception of custom or limited-edition toys (e.g., personalized wooden name puzzles), which require 2–3 business days to prepare. Processing time is separate from delivery time; for example, an order placed on Monday (before 2:00 PM CET) with Standard Shipping will be processed on Monday and delivered by Thursday.

B. Delays Beyond Our Control

We are not liable for carrier-related delays caused by:

Severe weather (e.g., winter storms in the Alps, flooding in Northern Europe).

Transportation disruptions (e.g., road closures, strikes by postal workers).

Customs hold-ups (for international orders)—please allow an extra 1–2 days for customs clearance.

If your order is delayed beyond the estimated timeline, use your tracking number (see Section 4) to monitor updates, or contact the carrier directly for assistance. Our team can also help escalate inquiries if needed.

3. Shipping Fees & Discounts

A. Domestic (Germany) Fees

Free Standard Shipping: Available on all online orders totaling €60 or more (before VAT). This discount applies automatically at checkout—no promo code required.

Standard Shipping for Small Orders: Orders under €60 incur a flat rate of €5.99, regardless of the number of items or weight (up to 10 kg).

Express Shipping Surcharge: A fixed rate of €12.99 applies to all Express Shipping orders, even if the order qualifies for free Standard Shipping.

B. International Fees

Economy International: Fees are calculated based on two factors:

1. Destination country (e.g., €14.99 to Belgium, €17.99 to Poland).

1. Order weight (additional €2.99 for every 2 kg over 3 kg—e.g., a 5 kg order to France costs €14.99 + €2.99 = €17.98).

Express International: A flat rate of €24.99 applies to all eligible countries, with the exception of Switzerland (€28.98 total, including customs handling).

Oversized/Heavy Items: Toys over 15 kg (e.g., large playtables, ride-on cars) incur an additional €8.99 surcharge for domestic shipping and €12.99 for international shipping. This fee is displayed on the product page and added to the shipping cost at checkout.

C. In-Person Pickup (Marl Location)

For local customers, we offer free in-person pickup at our Marl store (Bergstraße 159, 45770 Marl). To use this option:

Select “In-Store Pickup” at checkout (online orders) or request pickup at the time of in-person purchase.

We will notify you via email when your order is ready (usually within 1 business day).

Bring your order confirmation email and a valid ID to collect your items during our pickup hours (Monday–Friday: 10:00 AM – 5:00 PM CET; Saturday: 10:00 AM – 2:00 PM CET).

4. Order Tracking

A. Tracking Information

Once your order ships, we will send a Shipment Confirmation email to your provided address. This email includes:

A unique tracking number (e.g., DHL tracking code, Deutsche Post Sendungsnummer).

A direct link to the carrier’s tracking portal (e.g., DHL Tracking, Deutsche Post Nachverfolgung).

Estimated delivery date (updated in real time by the carrier).

B. Tracking Updates

Carrier systems may take 24 hours to reflect the latest status of your package (e.g., “In Transit,” “At Local Facility,” “Out for Delivery”). If you do not see updates after 24 hours:

Check your spam/junk folder for the Shipment Confirmation email (it may have been filtered incorrectly).

Contact our team at service@qgnixd.com with your order number—we will resend the tracking details or escalate with the carrier.

5. Address Changes & Order Cancellations

A. Address Changes

Before Shipment: If you need to update your shipping address, contact us immediately at service@qgnixd.com or +49 (0)2365 123 4567. We can modify the address only if the order has not yet been shipped (i.e., within the 1-business-day processing window).

After Shipment: Once the order is in transit, we cannot change the address. You will need to contact the carrier directly to request a redirect—this may be subject to a carrier fee (e.g., DHL charges €4.99 for address changes).

B. Order Cancellations

Before Shipment: To cancel an order, email us at service@qgnixd.com with your order number and reason for cancellation. We will issue a full refund (including shipping fees) within 2–3 business days.

After Shipment: If the order has already shipped, you will need to refuse delivery (for domestic orders) or return the package once received (for international orders)—see our Refund Policy for details on return procedures and restocking fees.

6. Lost, Stolen, or Damaged Packages

A. Lost Packages

If your tracking number shows “Delivered” but you have not received your package:

1. Check with neighbors, building managers, or your local post office—carriers often leave packages in secure locations (e.g., mailrooms, porch boxes).

1. Contact us within 3 days of the “Delivered” status at service@qgnixd.com. We will file a claim with the carrier, and once approved, we will offer a full refund or reshipment (if the item is in stock).

B. Stolen Packages

We are not liable for packages marked “Delivered” that are later stolen. However, we can provide:

A copy of the delivery confirmation (including timestamp and location).

Contact information for the carrier’s theft investigation team.

Documentation to support a police report (if you choose to file one).

C. Damaged Packages

If your package arrives with visible damage (e.g., torn packaging, dented boxes) or the toy inside is broken:

Take clear photos of the packaging and damaged item (include the shipping label and order number in the photos).

Email the photos to service@qgnixd.com within 48 hours of delivery, along with your order number.

We will arrange for a free return of the damaged item and issue a full refund or send a replacement (depending on stock availability) within 3 business days.

7. International Shipping: Customs & Duties

For international orders, customers are responsible for all customs duties, taxes, and fees imposed by the destination country. These charges are not included in our shipping fees and will be collected by the carrier upon delivery. To avoid unexpected costs:

Check the destination country’s customs website (e.g., France’s Douane website, Italy’s Agenzia delle Dogane) for tax rates on children’s toys.

For orders to Switzerland, a 7.7% VAT and 10–15% customs duty may apply to toys over CHF 65—we recommend calculating these costs before placing your order.

8. Contact Us for Shipping Inquiries

If you have questions about shipping options, tracking, fees, or a specific order, reach out to our customer service team:

Email: service@qgnixd.com (subject line: “Shipping Inquiry – [Your Order Number]”)

Phone: +49 (0)2365 123 4567 (Monday–Friday: 10:00 AM – 4:00 PM CET; Saturday: 10:00 AM – 12:00 PM CET)

In-Store: Visit us at Bergstraße 159, 45770 Marl, Germany (by appointment only for non-purchase inquiries)

We aim to respond to all shipping-related questions within 24 business hours and are committed to making your delivery experience as smooth as possible.