Shipping Policy

Guangzhou Liping Han Trade Co., Ltd. (“we”, “us”, “our”) is committed to providing reliable and transparent shipping services for all orders placed through our official website https://qgnixd.com/ (the “Website”). This Shipping Policy outlines the details of our shipping services, including delivery scope, timelines, costs, tracking, and special considerations for our 3D Printed Dragon with Surprise Egg toys and other products (collectively, the “Products”).
By placing an order on our Website, you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy, as well as our Terms of Service and Refund Policy, which are incorporated herein by reference.

1. Shipping Scope & Eligibility

We offer free worldwide shipping for all orders, with no minimum purchase requirement. This service covers every country and region globally, including (but not limited to) North America, Europe, Asia, Australia, and South America.

Exceptions to Free Shipping

  • Customized or bulk orders (exceeding 50 units per product) may be subject to adjusted shipping terms. Our customer service team will contact you with a detailed shipping quote before processing such orders.
  • Delivery to remote areas (e.g., certain islands, conflict zones, or regions with limited logistics infrastructure) may require additional shipping time or a small surcharge. We will notify you of any such requirements prior to dispatching your order.

2. Shipping Costs & Inclusions

As stated, all standard orders qualify for 100% free shipping, with no hidden fees. This includes:
  • Full coverage of international shipping fees (no extra charges for cross-border delivery).
  • All customs duties, import taxes, and clearance fees. You will not be asked to pay additional fees upon delivery of your order.
Please note:
  • If you request a change to your shipping address or delivery method after your order has been dispatched, additional fees may apply. We will confirm these fees with you before proceeding.
  • For returned items (in accordance with our Refund Policy), we also cover return shipping costs worldwide—no charges will be deducted from your refund for return logistics.

3. Order Processing & Shipping Timelines

3.1 Order Processing Time

After you place an order, we will process it within 1–3 business days (Monday to Friday, excluding weekends and public holidays). Processing includes verifying your payment, checking product stock, and preparing your order for shipment (e.g., inspecting toy quality, packaging the 3D printed dragon and surprise egg securely).
If a Product is temporarily out of stock (e.g., high-demand colors like Random Rainbow or Shadow Crimson), we will notify you via email within 24 hours of your order placement, providing an estimated restock date and offering options to wait for the item, switch to an in-stock color, or cancel the order for a full refund.

3.2 Shipping Delivery Time

Delivery times vary by destination, but we strive to ensure timely arrival of your order. Below are estimated delivery windows for major regions:
Region
Estimated Delivery Time
North America (U.S., Canada)
7–12 business days
Europe (EU Countries)
8–15 business days
Asia (China, Japan, South Korea)
3–7 business days
Australia & New Zealand
10–18 business days
Other Regions
12–20 business days
  • Delivery times are estimates only and may be extended due to factors beyond our control, such as customs delays, public holidays, natural disasters, or transportation strikes. We will keep you updated if any significant delays occur.
  • For orders placed during peak seasons (e.g., Christmas, Halloween, or back-to-school periods), please allow an additional 3–5 business days for processing and delivery, as order volumes and logistics demand increase.

4. Shipping Methods & Carriers

We partner with reputable international logistics carriers to ensure safe and efficient delivery of your Products. Our primary carriers include:
  • DHL, FedEx, and UPS for expedited shipping (available upon request for an additional fee).
  • China Post, Singapore Post, and local postal services for standard worldwide shipping (included in free shipping).
The choice of carrier depends on your destination and the size of your order. For most standard orders (1–10 units of 3D printed dragon toys), we use lightweight packaging to minimize shipping time and ensure the Product remains intact.
If you have a preferred carrier, please contact our customer service team at service@qgnixd.com before placing your order—we will do our best to accommodate your request, subject to carrier availability.

5. Order Tracking

Once your order is dispatched, we will send you a shipping confirmation email containing:
  • A unique tracking number.
  • A direct link to the carrier’s tracking page (e.g., DHL Track & Trace, China Post Tracking).
You can use this tracking number to monitor the status of your shipment in real time, from dispatch to delivery. Tracking information is usually updated within 24–48 hours of your order being shipped.
If you do not receive the shipping confirmation email within 4 business days of placing your order, please check your spam folder first, then contact us at service@qgnixd.com with your order number—we will resend the email or provide the tracking details manually.

6. Shipping Address Requirements

To ensure smooth delivery, please provide a complete and accurate shipping address when placing your order, including:
  • Full recipient name (matching government-issued ID for international deliveries).
  • Detailed street address (including apartment/unit number, if applicable).
  • Correct city, state/province, postal/zip code, and country.
  • A valid phone number (for carriers to contact you if delivery issues arise).
We are not responsible for delivery failures, delays, or returned orders caused by incomplete or incorrect address information. If an order is returned to us due to an invalid address, we will contact you to confirm the correct details and reship the order (free of charge), or process a full refund (minus any non-refundable carrier fees, if applicable).

7. Package Inspection & Delivery Confirmation

7.1 Inspecting Your Package

Upon receiving your order, please inspect the package immediately for any visible damage (e.g., torn packaging, crushed boxes). If the package is damaged, refuse acceptance from the carrier and contact our customer service team within 24 hours, providing photos of the damaged packaging. We will arrange for a replacement order to be shipped to you free of charge.
If you accept the package and later discover damage to the Product (e.g., broken dragon joints, cracked surprise eggs), please follow the procedures outlined in our Refund Policy—we will assist with returns, replacements, or refunds as needed.

7.2 Delivery Confirmation

Most carriers require a signature upon delivery to confirm receipt. If no one is available to sign for the package, the carrier may:
  • Leave the package at your doorstep (if permitted by local regulations).
  • Leave a notice to schedule a redelivery.
  • Return the package to the local carrier facility for pickup.
If you do not receive your order within the estimated delivery time, please contact us at service@qgnixd.com with your order number and tracking number—we will investigate the status of your shipment with the carrier and resolve any issues (e.g., lost packages, misdeliveries).

8. Special Considerations for 3D Printed Dragon Toys

Our 3D Printed Dragon with Surprise Egg toys feature delicate components (e.g., flexible joints, small surprise egg parts) and are packaged with extra care to prevent damage during shipping. Each toy is wrapped in bubble wrap and placed in a sturdy cardboard box with padding to absorb shocks.
  • If you receive a toy with broken joints or missing parts, please contact us within 7 days of delivery—we will send a replacement part or a full replacement toy free of charge.
  • The surprise egg component is made of durable plastic, but we recommend keeping the original packaging until you confirm the toy is intact, as it provides additional protection during storage.

9. Contact Us

If you have any questions, concerns, or requests related to shipping (e.g., tracking updates, address changes, delivery delays), please contact our customer service team:
  • Company Name: Guangzhou Liping Han Trade Co., Ltd.
  • Email Address: service@qgnixd.com
  • Business Hours (GMT+8): Monday to Friday, 9:00 AM – 6:00 PM
We aim to respond to all shipping inquiries within 24 business hours and resolve issues as quickly as possible to ensure your satisfaction.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in logistics partners, shipping costs, or regulatory requirements. When we make material changes, we will post the updated policy on our Website with a new effective date and notify you via email (if you have provided your contact information) or a prominent notice on the Website.
Your continued use of our shipping services after the effective date of the updated policy constitutes your acceptance of the changes. We encourage you to review this policy regularly before placing an order.